Found a bug, a wrong spec, or a portal whose requirements we should add? We read every message. Verified specs are the core of this site, and corrections from real applicants make it better.
Email: info@pixkb.com
Most useful reports
- A portal that rejected a file our tool produced. Include the portal name and the exact error message.
- An official spec that has changed. Include a link to the official page or PDF.
- A form, exam or visa portal we don't cover yet.
- Anything that doesn't work on your phone or browser. Tell us the device and browser.
Please don't send your files
We never need your photo or document to fix a problem, and we'd rather not receive personal documents by email. Describe the file instead (for example "JPG, 3.2 MB, 4000×3000, from an iPhone").
What we can and can't help with
We can fix bugs, correct a spec, add a preset for a portal whose official rules are published, and explain why a file might have been rejected. We can't tell you whether a particular portal will accept your application, contact a portal or embassy on your behalf, or recover files: PixKB never has a copy of them.
When you write about a rejected upload
These details let us reproduce the problem without your file:
- The portal's name and the page or step where the upload failed.
- The exact error text, or a screenshot of the error with personal details covered.
- Which PixKB page and settings you used (for example "Exact KB, at or under 50 KB").
- The original file's type, size and pixel dimensions, and the device and browser you used.
We read every message sent to info@pixkb.com. If a spec has changed, we update the page and its date.
PixKB is an independent site. It is not affiliated with any government, exam board, embassy or portal.